Terms of service

Terms of Service

Last Updated: August 20, 2026

Welcome. These Terms of Service ("Terms") govern your access to and use of our website, and any products, services, features, or content made available through the website (collectively, the "Services").

By accessing our website, creating an account, placing an order, or using any of our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or Services.

1. General Terms

These Terms apply to all visitors, customers, account holders, and other users of our website.

We reserve the right to update, modify, suspend, or discontinue any portion of our Services at any time.

Any new features, products, or services added to our website will also be subject to these Terms unless otherwise stated.

Your continued use of the website after changes to these Terms are posted constitutes your acceptance of the updated Terms.

2. Eligibility

By using our Services, you represent that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • You are at least the age of majority in your place of residence, or you are using the website with the involvement and consent of a parent or legal guardian where permitted.

  • The information you provide to us is accurate and complete.

  • You will use our website only for lawful purposes.

You may not use our Services if doing so would violate any applicable law or regulation.

3. Online Store

Our website allows you to browse and purchase products offered by Pethouse.

We reserve the right to:

  • Limit the quantity of products available for purchase.

  • Refuse or cancel an order.

  • Restrict sales to certain individuals, locations, or jurisdictions.

  • Discontinue products or Services.

  • Change product descriptions, specifications, availability, or pricing.

  • Correct errors in product information or pricing.

We may take these actions at our discretion where permitted by law.

4. Product Information

We make reasonable efforts to display our products, images, colors, descriptions, and specifications as accurately as possible.

However, the appearance of colors may vary depending on your device, monitor, browser, or display settings.

We do not guarantee that product descriptions, images, specifications, availability, or other information on the website will always be complete, accurate, or current.

If a product is materially different from what was described, your rights under applicable consumer protection laws and our Refund & Return Policy will continue to apply.

5. Pricing and Availability

All prices displayed on our website are subject to change without notice.

We may modify prices, promotions, discounts, product availability, or other commercial terms at any time.

If an obvious pricing or product information error occurs, we reserve the right to correct the error and, where legally permitted, cancel an affected order.

Any applicable taxes, shipping charges, or other fees will be presented during the purchasing process where possible.

6. Orders and Order Acceptance

Submitting an order through our website does not necessarily mean that the order has been accepted.

We reserve the right to review and accept or reject orders for reasons including:

  • Product availability

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Unusual purchasing patterns

  • Incorrect billing or shipping information

  • Suspected resale or unauthorized distribution

  • Other legitimate business or security reasons

If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method, subject to applicable law.

7. Account Information

Certain features may require you to create an account.

You are responsible for:

  • Providing accurate information.

  • Keeping your account information current.

  • Maintaining the confidentiality of your login credentials.

  • All activity occurring through your account, unless caused by circumstances outside your reasonable control.

Please notify us promptly if you believe that your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.

8. Payment

Payments are processed through third-party payment providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

You agree to provide accurate and complete billing information.

We reserve the right to refuse, cancel, or limit transactions that appear fraudulent, unauthorized, or otherwise suspicious.

Your payment information may be handled by third-party payment processors according to their own terms and privacy policies.

9. Shipping and Delivery

Shipping and delivery estimates provided on our website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our control, including:

  • Carrier delays

  • Customs processing

  • Weather

  • Natural disasters

  • Strikes

  • Government restrictions

  • Incorrect shipping information

  • Other unforeseen events

You are responsible for providing an accurate shipping address.

If you provide an incorrect address, additional shipping costs or delays may occur.

For more information regarding returns and refunds, please review our Refund & Return Policy.

10. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Refund & Return Policy, which forms part of these Terms.

Please review that policy before making a purchase.

Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be excluded.

11. Prohibited Activities

You may not use our website or Services to:

  • Violate any applicable law or regulation.

  • Commit fraud or facilitate fraudulent activity.

  • Provide false or misleading information.

  • Infringe intellectual property rights.

  • Harass, threaten, abuse, or harm another person.

  • Upload malicious software, viruses, or harmful code.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with the security or operation of the website.

  • Scrape, crawl, or collect website data without authorization.

  • Collect personal information belonging to other users without permission.

  • Send spam, phishing messages, or other deceptive communications.

  • Impersonate another person or organization.

  • Use our products or Services for an unlawful purpose.

  • Resell or commercially exploit our Services without authorization.

  • Circumvent security, access restrictions, or other protective measures.

  • Engage in activity that could damage our reputation or the operation of our Services.

We may suspend or terminate access to our Services if we believe that a user has violated these Terms.

12. Intellectual Property

Unless otherwise stated, all content available through our website—including text, logos, graphics, images, product descriptions, designs, videos, software, trademarks, and other materials—is owned by or licensed to pethouse.

You may access and use the website for personal, lawful purposes.

You may not, without our prior written permission:

  • Copy or reproduce substantial portions of our website.

  • Republish our content.

  • Sell or redistribute our content.

  • Modify or create derivative works from our content.

  • Use our trademarks or branding.

  • Use our content for commercial purposes.

Nothing in these Terms transfers ownership of our intellectual property to you.

13. User Content and Feedback

If you submit reviews, comments, photographs, suggestions, testimonials, ideas, or other content to us ("User Content"), you represent that:

  • You have the right to submit the content.

  • The content does not violate another person's rights.

  • The content is not unlawful, fraudulent, defamatory, threatening, or abusive.

  • The content does not contain malicious software.

By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, modify, publish, distribute, and otherwise use that content for legitimate business purposes, including marketing, advertising, and improving our Services.

We are not required to publish or retain any User Content.

We reserve the right to remove User Content that we believe violates these Terms or applicable law.

14. Third-Party Services

Our website may use third-party services and tools, including payment processors, analytics providers, shipping companies, advertising platforms, and other service providers.

Third-party services may have their own terms and privacy policies.

We are not responsible for the operation, availability, security, or policies of third-party services that we do not control.

Your use of third-party services may be subject to the terms established by those providers.

15. Third-Party Links

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience and do not necessarily mean that we endorse or are affiliated with the third party.

We are not responsible for the content, security, privacy practices, availability, or accuracy of third-party websites.

You access third-party websites at your own risk and should review their applicable terms and privacy policies.

16. Accuracy of Information

Although we make reasonable efforts to maintain accurate information, our website may occasionally contain typographical errors, outdated information, inaccuracies, or omissions relating to:

  • Product descriptions

  • Prices

  • Promotions

  • Availability

  • Shipping information

  • Product specifications

  • Other website content

We reserve the right to correct such information and update the website when appropriate.

Where permitted by law, we may also cancel or modify an order affected by a material error and provide an appropriate refund.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and Services are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • The website will always be available.

  • The Services will be uninterrupted.

  • The website will be free from errors or defects.

  • The website will be completely secure.

  • Information provided through the website will always be accurate or current.

  • The Services will meet every user's individual expectations.

Nothing in these Terms excludes any warranty or consumer protection right that cannot legally be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, pethouse, its owners, employees, officers, affiliates, contractors, service providers, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website, Services, or products.

This may include, where legally permitted:

  • Loss of profits

  • Loss of revenue

  • Loss of business opportunities

  • Loss of data

  • Business interruption

  • Replacement costs

  • Other indirect losses

Nothing in these Terms limits liability where such limitation is prohibited by applicable law, including liability that cannot legally be excluded.

19. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Pethouse , its owners, employees, officers, affiliates, contractors, service providers, and partners from claims, losses, liabilities, damages, and reasonable expenses arising from:

  • Your violation of these Terms.

  • Your unlawful use of the Services.

  • Your violation of another person's rights.

  • Your User Content.

  • Your fraudulent or unauthorized activities.

This obligation does not apply to the extent that a claim results from our own unlawful conduct or liability that cannot legally be transferred to you.

20. Suspension and Termination

We may suspend or terminate your access to our website or Services if we reasonably believe that you:

  • Have violated these Terms.

  • Have engaged in fraudulent or unlawful activity.

  • Have abused our Services.

  • Have attempted to compromise the security of our website.

  • Have otherwise created a risk to our business, customers, or Services.

You may stop using our Services at any time.

Any provisions that by their nature should survive termination will remain in effect, including provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, and dispute-related matters.

21. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and disclose personal information.

Our Privacy Policy forms part of these Terms.

24. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, and any other policies expressly incorporated into these Terms, constitute the entire agreement between you and pethouse concerning your use of our Services.

They replace any prior agreements or understandings relating to the same subject matter.

25. Governing Law

These Terms shall be governed by and interpreted according to the laws of Canada, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.

26. Changes to These Terms

We may update these Terms from time to time.

When changes are made, we will update the "Last Updated" date at the beginning of this document.

You are responsible for reviewing the Terms periodically.

Your continued use of our website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.