Privacy policy

Privacy Policy

Last Updated: August 20, 2026

This Privacy Policy explains how PetHouse ("we," "us," "our," or the "Company") collects, uses, stores, and shares personal information when you visit or use our website, PetHouse.com (the "Site"), purchase our products, contact us, or otherwise interact with our services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use our Services.

1. Information We Collect

The information we collect depends on how you interact with our Services.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to our communications, or otherwise interact with our Services, we may collect information such as:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order and purchase information

  • Account login information

  • Customer service communications

  • Information you voluntarily provide to us

You may choose not to provide certain information. However, some information may be necessary for us to process an order, provide customer support, or provide certain features of the Site.

Payment Information

Payments made through our Site may be processed by third-party payment providers.

We generally do not store your complete credit or debit card information on our own servers. Payment information may be collected and processed directly by our payment processors in accordance with their own privacy policies and security practices.

Information Collected Automatically

When you visit our Site, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.

This information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate geographic location

  • Pages visited

  • Links clicked

  • Time spent on our Site

  • Referring website

  • General information about how you interact with our Services

We use this information to operate, secure, analyze, and improve our Site and Services.

2. Cookies and Similar Technologies

We may use cookies and similar technologies to improve your experience on our Site.

Cookies may allow us to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Process and support purchases

  • Understand how visitors use our Site

  • Analyze website traffic

  • Improve website performance

  • Personalize content

  • Support advertising and marketing activities

You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Site.

Third-party services used on our Site may also place cookies or similar technologies on your device according to their own privacy policies.

3. How We Use Your Information

We may use the information we collect for purposes including:

  • Processing and fulfilling orders

  • Processing payments

  • Shipping and delivering products

  • Providing customer service

  • Managing customer accounts

  • Communicating with you about orders or transactions

  • Responding to questions and requests

  • Sending promotional or marketing communications where permitted

  • Improving our products, website, and Services

  • Understanding customer behavior and website usage

  • Detecting and preventing fraud or unauthorized activity

  • Protecting the security of our Site and Services

  • Complying with legal and regulatory obligations

  • Enforcing our terms, policies, and agreements

  • Protecting our rights, property, customers, and business

We may also use information for other purposes that are disclosed to you at the time the information is collected or where permitted by applicable law.

4. Marketing Communications

If you subscribe to our marketing communications, we may send you promotional emails, text messages, or other communications about our products, offers, promotions, and services.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the communication.

Even if you opt out of marketing communications, we may still send you important non-promotional messages, such as order confirmations, shipping updates, account notifications, or customer service communications.

5. How We Share Your Information

We may share personal information with third parties when necessary to operate our business and provide our Services.

These third parties may include:

  • E-commerce and website service providers

  • Payment processors

  • Shipping and fulfillment companies

  • Customer service providers

  • Cloud storage providers

  • Website analytics providers

  • Marketing and advertising partners

  • Fraud prevention and security providers

  • Information technology providers

  • Professional advisors

  • Business partners and service providers

We may also disclose information:

  • When you request or authorize us to do so

  • When necessary to complete a transaction

  • To comply with applicable laws or legal processes

  • To respond to lawful requests from government authorities

  • To protect our rights, property, or safety

  • To investigate fraud, security issues, or other unlawful activity

  • In connection with a merger, acquisition, sale of assets, bankruptcy, or similar business transaction

We do not sell your personal information for money unless otherwise disclosed and permitted under applicable law.

6. Third-Party Services and Links

Our Site may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services.

When you access a third-party website or service, we recommend reviewing its privacy policy and terms of use before providing personal information.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee that your information will always remain completely secure.

You are responsible for maintaining the confidentiality of any account credentials associated with your account.

If you believe your account or personal information has been compromised, please contact us promptly.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

  • The purpose for which it was collected

  • Whether you maintain an account with us

  • Whether we need the information to provide Services

  • Legal, tax, accounting, or regulatory requirements

  • The resolution of disputes

  • Enforcement of agreements and policies

  • Fraud prevention and security requirements

When personal information is no longer required, we may delete it, anonymize it, or securely store it where required by law.

9. Children's Privacy

Our Services are not intended for children under the age required by applicable law.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information without appropriate parental or guardian consent, please contact us. If required by applicable law, we will take reasonable steps to delete the information.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

  • Right to Access: Request information about the personal data we hold about you.

  • Right to Correction: Request correction of inaccurate or incomplete information.

  • Right to Deletion: Request deletion of certain personal information.

  • Right to Data Portability: Request a copy of certain personal information in a usable format.

  • Right to Restrict Processing: Request that certain processing of your information be limited.

  • Right to Withdraw Consent: Withdraw consent where we rely on consent as the legal basis for processing.

  • Right to Object: Object to certain types of processing where applicable.

  • Right to Opt Out of Marketing: Stop receiving promotional communications.

  • Right to Appeal: Where applicable, appeal a decision concerning your privacy request.

These rights are subject to applicable legal requirements and exceptions.

To exercise a privacy right, please contact us using the information provided in the "Contact Us" section below.

We may need to verify your identity before completing certain requests.

11. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws.

Depending on the circumstances, these rights may include the right to know, access, correct, delete, or opt out of certain uses or disclosures of personal information.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

If California privacy laws apply to our business and you wish to exercise an applicable right, please contact us using the information below.

12. European Economic Area and United Kingdom

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar data protection laws, additional rights may apply to you.

Depending on applicable law, we may process personal information based on one or more of the following legal grounds:

  • Performance of a contract

  • Compliance with a legal obligation

  • Our legitimate business interests

  • Your consent

  • Protection of vital interests

  • Other lawful grounds permitted by applicable law

Where we rely on consent, you may withdraw that consent at any time.

You may also have the right to lodge a complaint with your local data protection authority.

13. International Data Transfers

Your personal information may be processed, stored, or transferred to countries other than the country in which you live.

These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:

PetHouse

Email: support@pethouse.com

Website: pethouse.com

Address: 3140 W. Main Street, Riverton Wyoming 82501

By using our Services, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected, used, and handled as described above.